FAQ

  • You can purchase 1, 3, 6, or 12 months at a time. When you go to checkout your subscription on houseplantbox.com, click the little “This is a gift” box and prices will be hidden on the packing slip, you will be able to add a note if you’d like, and you can set the date the subscription will start. Please note, however, that the date you pick is not the delivery date, it is the date your order will be placed. You will be charged on this date and your order will begin to be processed and packed for shipment. It usually takes 3-5 business days for us to process and pack your order.

    If you want the first order to be delivered before Christmas, we recommend ordering at the beginning of December.

  • When you first subscribe, the first box of the subscription is shipped the 2nd week of that month. If you ordered after the 2nd week of the month, the box will be shipped within 7-10 business days. After the first box is shipped all the future boxes are shipped during the 2nd half of each month. Your order should be delivered within the 2nd and last week of each month if there are no delays.

    *The Seasonal Garden Box and Herb box only ship during the last week of every month.

  • House Plant Box ships nationwide! Plants are carefully packed with the proper protection to ensure your plant arrives safely.

  • Due to the delicate nature of shipping live plants, a tiny percentage may arrive with damage. If this happens, please send a picture to info@houseplantbox.com so we can process a replacement. We offer a 30 day guarantee on all plants.

  • It’s easy to cancel your subscription:

    1. First login to your account from our homepage.

    2. You should see your subscriptions on the dashboard. – Click manage on the subscription you want to cancel or change

    3. Click on the link -subscription settings

    4. Either pause or cancel on the subscription settings page.

  • Send an email to boxswap@houseplantshop.com and let us know which box you would like to switch to.

  • Yes! If you need a break from your subscription for any reason, follow these steps:

    Login to your account at www.houspelantbox.com.

    Click the ‘Subscriptions’ tab at the top of the page.

    Click ‘ Manage’.

    Click the green ‘Pause’ button.

    Select the number of months you want to pause your subscription.

    *You will not be charged for skipped months.

  • If you need to update your address of billing information, follow these steps:

    1. Login to your account at www.houspelantbox.com.

    2. Click the ‘Subscriptions’ tab at the top of the page.

    3. Click ‘ Manage’.

    4. From here you can edit your shipping address and billing information.