House Plant Box Privacy Policy
Effective Date: August 2026
Last Updated: August 2026
This Privacy Policy describes how PPC International LLC, doing business as House Plant Box (“PPC,” “House Plant Box,” “we,” “us,” or “our”), collects, uses, discloses, and otherwise processes personal information when you visit houseplantbox.com, purchase products or subscriptions, create or manage an account, subscribe to marketing communications, contact us, or otherwise interact with House Plant Box (collectively, the “Services”).
This Policy also describes privacy rights that may be available to residents of certain U.S. states.
Summary of the Most Important Points
We collect information you provide when you place an order, purchase or manage a subscription, create or use an account, contact us, or interact with our Services.
Our website is hosted using Squarespace, and Squarespace and other service providers may process information necessary to provide website, commerce, analytics, security, and related functionality.
We use cookies and similar technologies for website functionality, analytics, marketing, advertising, and related purposes.
Certain disclosures involving advertising technologies may be considered a “sale,” “sharing,” or processing for “targeted advertising” under some U.S. state privacy laws.
Where applicable, you may have rights to access, correct, delete, or obtain a copy of your personal information and to opt out of certain uses of your information.
You can learn more about applicable opt-out rights through our Do Not Sell or Share My Personal Information page.
We do not knowingly sell or share personal information of consumers under sixteen where prohibited by applicable law.
1. Who We Are and How to Reach Us
PPC International LLC (d/b/a House Plant Box)
20743 Future Farm Dr
Mount Dora, FL 32757
USA
Website: www.houseplantbox.com
Privacy contact: info@houseplantbox.com
PPC International LLC is responsible for personal information processed under this Policy as applicable under relevant privacy laws.
Our website is hosted using Squarespace, which may process personal information on our behalf or in connection with providing its website, commerce, security, analytics, and related services.
2. Scope
This Privacy Policy applies to personal information collected through:
www.houseplantbox.com and pages associated with that website;
House Plant Box purchases and subscriptions;
Customer accounts and subscription-management activities;
Our customer service and other communications;
Email or other marketing programs we operate;
Surveys, promotions, contests, or similar activities we may offer; and
Other interactions with House Plant Box where this Privacy Policy is provided or referenced.
Third-party websites and services that you access through links from our website may have their own privacy policies and practices. We encourage you to review those policies when interacting with third-party services.
3. Personal Information We Collect Directly From You
Account, Order, and Subscription Information
When you place an order, purchase or manage a subscription, or use account functionality, we may collect information such as your:
Name;
Email address;
Telephone number;
Shipping address;
Billing address;
Account information;
Order history;
Subscription selections, status, and renewal information; and
Other information necessary to administer your purchase or subscription.
Payment Information
Payments are processed through payment processors and commerce providers made available through our website.
Payment providers may collect payment card or other financial information necessary to process your transaction. We may receive transaction confirmations, payment status, payment method information, and other limited transaction information.
We do not intend to directly store complete payment card numbers.
Communications
When you contact House Plant Box, we collect the information you provide in your communication, such as your name, email address, order or subscription information, and the contents of your message.
We may use this information to respond to questions, provide customer support, process replacements or refunds, resolve subscription issues, and otherwise administer our relationship with you.
Photos and Other Content
If you voluntarily submit photographs, reviews, testimonials, survey responses, or other content, we may collect and process that information for the purpose for which you provided it.
For example, you may provide a photograph of a plant in connection with a customer service request.
Marketing Sign-Ups
If you subscribe to marketing communications, we may collect your email address, telephone number where applicable, communication preferences, and information regarding your interactions with our communications.
You can unsubscribe from marketing communications using the unsubscribe method provided in the applicable message.
Surveys, Promotions, and Contests
If you participate in a survey, promotion, contest, giveaway, or similar activity, we may collect the information you voluntarily provide.
4. Personal Information We Collect Automatically
When you visit houseplantbox.com, we and service providers that support our website may automatically collect certain information.
Device and Connection Information
This may include:
IP address;
Browser type and version;
Operating system;
Device type;
Language settings;
Referring website or source; and
Other technical information.
Usage Information
We may collect information about how you interact with the Services, including:
Pages viewed;
Products or subscription options viewed;
Links clicked;
Website navigation;
Referring and exit pages;
Dates and times of visits; and
Other interactions with the website.
Approximate Location
Approximate geographic location may be inferred from information such as your IP address.
We may use approximate location information for purposes such as website operation, analytics, fraud prevention, shipping availability, and compliance with applicable requirements.
Cookies and Similar Identifiers
We and our service providers may use cookies, pixels, tags, scripts, local storage, and similar technologies as described below.
5. Cookies, Analytics, and Tracking Technologies
We use first-party and third-party technologies to operate and understand our website and, where applicable, support marketing and advertising activities.
Some technologies are necessary for the website to function. Others may support analytics, personalization, marketing, advertising, or related functionality.
5.1 Squarespace Technologies
House Plant Box uses Squarespace to host and operate www.houseplantbox.com.
Squarespace may use cookies and similar technologies necessary to provide website functionality, security, commerce features, account or session functionality, and other platform services.
Squarespace may also provide analytics and other website-management functionality that processes information about interactions with our website.
5.2 Analytics and Advertising Technologies
We may use analytics, advertising, and marketing technologies to:
Understand how visitors interact with House Plant Box;
Measure website traffic and performance;
Understand which products or subscriptions visitors view;
Measure marketing effectiveness and conversions;
Improve our Services; and
Deliver or measure advertising where permitted.
Depending on the technology used, these providers may receive information such as browser or device identifiers, IP address, pages viewed, products viewed, referring sources, and website interactions.
Under certain state privacy laws, disclosures involving some advertising technologies may be considered a “sale,” “sharing,” or processing for “targeted advertising.”
See our Do Not Sell or Share My Personal Information page for additional information and applicable opt-out choices.
5.3 Cookie and Privacy Choices
Where available, you can use the cookie and privacy controls displayed on our website to manage applicable non-essential cookies and similar technologies.
You may also be able to control cookies through your browser settings.
Disabling certain technologies may affect some website functionality.
Cookie settings generally apply to the browser or device on which you make your selection. You may therefore need to update your preferences separately on other browsers or devices.
5.4 Global Privacy Control
Certain U.S. state privacy laws require covered businesses to recognize qualifying opt-out preference signals, such as Global Privacy Control (GPC), in certain circumstances.
Where required by applicable law and supported by our website's privacy controls, we process qualifying opt-out preference signals in accordance with applicable law.
You may also exercise applicable opt-out rights through our Do Not Sell or Share My Personal Information page.
6. How We Use Personal Information
We may use personal information to:
Process and fulfill purchases;
Administer House Plant Box subscriptions, including subscription billing and renewals;
Process payments, refunds, replacements, and other transactions;
Create and administer accounts;
Ship products and provide tracking information;
Provide customer service;Respond to questions, requests, and complaints;
Send transactional communications concerning orders, subscriptions, shipping, payments, or account activity;
Send marketing communications where permitted;
Personalize communications and website experiences where permitted;
Measure and improve website performance and our products and services;
Conduct analytics;
Deliver and measure advertising and marketing activities, subject to applicable privacy choices;
Maintain the security and integrity of our Services;
Detect and prevent fraud, abuse, and security incidents;
Maintain business and transaction records;
Comply with tax, accounting, consumer-protection, agricultural shipping, and other legal obligations;
Establish, exercise, or defend legal claims; and
Carry out other purposes disclosed to you when information is collected.
We do not use personal information to make automated decisions that produce legal or similarly significant effects about consumers unless otherwise disclosed.
7. How We Disclose Personal Information
We may disclose personal information to the following categories of recipients.
Service Providers and Contractors
We may disclose information to companies that provide services used to operate House Plant Box, such as:
Squarespace;
Payment processors;
Shipping and fulfillment providers;
Customer service providers;
Subscription and account-management providers;
Email and marketing providers;
Analytics providers;
Advertising and technology providers;
Fraud prevention and security providers; and
Professional advisers and other business service providers.
These companies may process information as necessary to provide their services to us.
Advertising, Analytics, and Technology Providers
When applicable technologies are active, identifiers, commercial information, internet or network activity, and related information may be disclosed to analytics, advertising, or technology providers.
Depending on the circumstances and applicable law, certain disclosures may constitute a sale, sharing, or processing for targeted advertising.
You can learn about applicable opt-out options on our Do Not Sell or Share My Personal Information page.
Shipping and Fulfillment
We disclose information such as your name, shipping address, contact information, and order details to carriers, fulfillment providers, and other parties involved in delivering your order.
Corporate Transactions
Personal information may be disclosed or transferred in connection with an actual or proposed merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar corporate transaction, subject to applicable law.
Legal and Safety Purposes
We may disclose personal information where we reasonably believe disclosure is necessary to:
Comply with applicable law or legal process;
Respond to lawful requests from public authorities;
Enforce our terms and policies;
Protect the rights, property, or safety of PPC International LLC, House Plant Box, our customers, or others;
Detect, investigate, or prevent fraud or wrongdoing; or
Establish, exercise, or defend legal claims.
At Your Direction
We may disclose information when you direct us to do so or when necessary to provide a service or transaction you request.
8. Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected and as required or permitted by applicable law.
The criteria we use to determine appropriate retention periods may include:
The length of our relationship with you;
The duration of an active account or subscription;
Tax, accounting, and financial recordkeeping requirements;
Customer service and warranty needs;
Fraud prevention and security requirements;
Applicable statutes of limitation;
Legal and regulatory obligations; and
The need to establish, exercise, or defend legal claims.
When information is no longer reasonably necessary, we may delete or de-identify it in accordance with our retention practices and applicable law.
9. Security
We use administrative, technical, and organizational safeguards designed to protect personal information appropriate to the nature of the information and our Services.
However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
If we become aware of a data breach involving personal information, we will provide notifications where required by applicable law.
Please do not send passwords, complete payment card numbers, Social Security numbers, government identification numbers, or other highly sensitive information to us through ordinary email.
10. Notice at Collection for California Residents
If you are a California resident and the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA”), applies to our processing of your personal information, this section provides additional information regarding our practices.
During the preceding twelve months, we may have collected the following categories of personal information:
Identifiers: such as name, address, email address, telephone number, IP address, account identifiers, and device or cookie identifiers;
Customer records: such as name, address, telephone number, and limited payment or transaction information;
Commercial information: such as purchases, subscriptions, transaction history, and products or subscription options viewed;
Internet or other electronic network activity: such as browsing activity, website interactions, and referring sources;
Approximate geolocation: such as general location inferred from IP address;
Electronic or visual information: such as customer communications and photographs you voluntarily provide; and
Inferences: such as product, subscription, or content preferences that may be inferred from interactions with our Services.
We collect these categories from:
You directly;
Your interactions with our Services;
Service providers and technology providers; and
Other sources as described in this Privacy Policy.
We use these categories for the business and commercial purposes described in Section 6.
Certain identifiers, commercial information, internet activity, and related information may be disclosed to advertising, analytics, or technology providers.
Depending on the technology and circumstances, these disclosures may constitute a “sale” or “sharing” under California law.
We do not knowingly sell or share the personal information of consumers under sixteen years of age.
We retain personal information according to the criteria described in Section 8.
11. California Privacy Rights
Subject to applicable law and exceptions, California residents may have the right to:
Know and Access
Request information concerning the personal information we have collected, including applicable categories, sources, purposes, recipients, and specific pieces of personal information.
Delete
Request deletion of personal information, subject to exceptions permitted by law.
Correct
Request correction of inaccurate personal information.
Opt Out of Sale or Sharing
Request that we stop selling or sharing personal information where applicable.
You can learn more and exercise applicable opt-out choices through our Do Not Sell or Share My Personal Information page.
Limit Use of Sensitive Personal Information
California law provides a right to limit certain uses or disclosures of sensitive personal information in specified circumstances.
If we engage in processing that gives rise to this right, we will provide a method to exercise it as required by applicable law.
Non-Discrimination
We will not unlawfully discriminate against you for exercising your privacy rights.
How to Submit a Request
You may submit an applicable privacy request through our US Privacy Requests page or contact:
Please use the subject line “California Privacy Request.”
We may need to verify your identity before completing certain requests. Verification may include matching information you provide against our records and confirming control of an email address associated with an account, subscription, or order.
Authorized agents may submit requests where permitted by law. We may require appropriate proof of authorization and may verify your identity directly where permitted.
We will respond within the timeframe required by applicable law.
12. Other U.S. State Privacy Rights
Residents of states with applicable comprehensive privacy laws may have rights concerning their personal information, subject to the scope, applicability, and exceptions of those laws.
Depending on your state, applicable rights may include the right to:
Access personal information;
Obtain a portable copy of personal information;
Correct inaccurate personal information;
Delete personal information;
Opt out of the sale of personal information;
Opt out of targeted advertising; and
Opt out of certain profiling involving decisions that produce legal or similarly significant effects.
You may exercise applicable rights through our US Privacy Requests page or by contacting:
Please use the subject line “US Privacy Request.”
If we decline to take action on your request, you may have the right to appeal our decision depending on your state of residence.
Instructions for submitting an appeal are available on our US Privacy Requests page.
13. Do Not Track and Opt-Out Preference Signals
Some browsers provide a legacy Do Not Track (“DNT”) setting. Because there is no universally accepted standard governing DNT signals, our website may not respond to legacy DNT signals.
Global Privacy Control (“GPC”) is a separate browser-based opt-out preference signal recognized under certain state privacy laws.
Where required by applicable law and supported by our website's privacy controls, qualifying opt-out preference signals are processed in accordance with applicable law.
For additional information and opt-out options, visit our Do Not Sell or Share My Personal Information page.
14. Children
House Plant Box is a general-audience service and is not directed to children under thirteen.
We do not knowingly collect personal information directly from children under thirteen.
If you believe a child under thirteen has provided personal information to us, please contact info@houseplantbox.com, and we will review and address the request as appropriate.
We also do not knowingly sell or share personal information of consumers under sixteen where prohibited by applicable law.
15. Third-Party Websites and Services
Our Services may contain links to websites, applications, payment services, social media platforms, or other services operated by third parties.
Those third parties have their own privacy practices and policies. This Privacy Policy does not govern the processing of personal information by third parties when they act independently of House Plant Box.
We encourage you to review the privacy policies of third-party services before providing personal information to them.
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our practices, technologies, Services, or legal requirements.
When we update the Policy, we will revise the Last Updated date at the top of this page.
For material changes, we may provide additional notice where appropriate or required by law.
17. Contact Us
For questions about this Privacy Policy or our privacy practices, please contact:
PPC International LLC
d/b/a House Plant Box
Attn: Privacy
20743 Future Farm Dr
Mount Dora, FL 32757
USA
For requests to exercise applicable U.S. privacy rights, please visit our US Privacy Requests page.
